Mains Drive Dental Website Privacy & Cookie Policy

This privacy policy sets out how we at Mains Drive Dental Practice use and protect any information that you supply us with when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes.

What we collect

We may collect any information that you submit to us via email or through any of the submission forms on the website.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

At present, we do not use our own cookies on our website.

Third Party Cookies

Please note that when you access this website, cookies may be placed by third party service providers, such as Google. These are required to allow elements of the site to work correctly. These third-party cookies may be used to track you on other websites that use these services, however we have no control over this. Please see the relevant third-party site for more information.

Google Analytics

At present, our website does not use Google Analytics to help analyse how visitors use this website. However, we may choose to add this at a later date and will update this document accordingly. For more information about how Google uses this information, please see: http://www.google.com/analytics/learn/privacy.html

Other collected data

As with almost every other website, we will log information about your visit such as IP address, browser type, operating system, server errors generated by your visit, etc. We use this information to ensure that our site is running correctly and cannot control this data collection on a per user basis. If you do not wish us to collect this data, please leave this site immediately.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting but only if you tell us that you wish this to happen – we have an in-practice procedure to obtain this consent first.

You may request details of personal information which we hold about you under the General Data Protection Regulations (GDPR) 2018. If you would like a copy of the information held on you please contact us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible. We will promptly correct any information found to be incorrect. For more detail on these subjects, please see the Privacy Notice on our website.

Privacy Notice for Patients

Mains Drive Dental Practice processes personal identifiable information that relates to patients and is therefore required by law to comply with the General Data Protection Regulations (GDPR), which protect your privacy and ensure that your personal information is processed fairly and lawfully.

Our Data Protection Officer is Mr Steven B. Thompson BDS. His contact details are available on request.

Our Commitment to Patients

Mains Drive Dental Practice is committed to ensuring that it complies with GDPR and applies ethical principles to all aspects of its work to protect the interests of patients and maintain the confidentiality and security of any personal information held in any form by the practice.

Why Does the Practice Hold Personal Information About Me?

We keep information about you to:

  • ensure the dental team can contact you easily;
  • provide you with the best possible dental care;
  • provide care for you under the NHS and enable administration of the NHS.

Our legal basis for holding this information is mainly:

  • “Legitimate Interests” – this covers most of the non-sensitive data (e.g. patient contact information, appointment history, payment history) which patients would legitimately expect us to retain on file.
  • “Consent, informed and freely given” – this covers a non-sensitive data issue to allow patients to “Opt In” to receiving marketing emails.
  • Article 9 - 2(h) & 3 of the GDPR 27/4/18 guidance – this covers sensitive data (i.e. all patient data related to health care) and the legal basis of holding the information is clearly on the grounds that we need this information to offer our patients the best dental care that we possibly can.

How does the Practice Collect Personal Information?

We collect personal information either directly from you or are provided with it by third parties, such as other dental or medical providers. It is important that the personal information we hold about you is accurate and current. Please keep us informed of any changes to your personal information.

What Personal Information is Kept?

Personal information includes facts (e.g. treatment you have had) and opinions (e.g. any concerns you or your dentist might have about your dental health). To provide the best possible care for you, accurate and comprehensive personal information is required. The following records are kept and updated regularly:

  • personal information and contact details, including your name, address and date of birth;
  • dental, social and medical histories (e.g. past or current medical conditions, current medication, the name of your GP);
  • results of the examination of your mouth and oral health, including digital x-rays and clinical photographs;
  • information about appointments;
  • any treatments and their costs as well as your payment history;
  • any proposed care, including advice we give to you and referrals you might need;
  • any concerns you or your dental team might have;
  • details of your consent for specific procedures;
  • correspondence with other healthcare workers that relates to your care.

How is My Personal Information Processed?

Processing of Personal Information

To provide you with appropriate care, we process your personal data for the following purposes:

Your care – we keep patient records to allow us to provide appropriate dental treatment and care;

Practice Administration – we will use your contact information to let you know when your next appointment is due and we will also send reminders about any appointments that you have booked.

Sharing Relevant Information

To provide you with appropriate care, we might need to share your personal data with:

  • another dentist or health professional who is caring for you;
  • your GP;
  • a laboratory;
  • NHS payment authorities;
  • the Inland Revenue;
  • the Benefits Agency, if you are claiming exemption or remission from NHS charges;
  • a private dental scheme, if you are a member.

In these cases, only the minimum information required will be shared. Rarely, the law requires us to pass on information to prevent serious crime or injury. Where possible, we will inform you of requests to share personal information.

Storage and Retention of Personal Information

We keep patient records for adult patients for a minimum of 11 years and for child patients for either 11 years or until the child is 25 years of age, whichever is longer.

We will not keep records for longer than necessary and after they are no longer required, records will be incinerated or shredded.

Personal information is stored on a secure password-protected practice computer system; only authorised practice staff have access to these systems. Back-ups of these data are made regularly and suitable anti-viral software is active.

Your Right to Access Personal Information

You have the right, under GDPR, to request a copy of the information held on you by our Practice. If you would like to make a request, please ask at reception or send your request in writing to Mains Drive Dental Practice at the address below:

Mains Drive Dental

2E Mains Drive

Erskine

PA8 7JQ

We do not charge a fee for this information, unless we deem the request to be excessive, and we will respond to your request within one month of its receipt. If we refuse your request, we will tell you reasons for this. You have the right to appeal to the Information Commissioner’s Office in this situation (see below for contact details).

You have the right to request correction of your information where there is an inaccuracy, request that we erase your information, object to the processing of your information or ask for the processing to be restricted. You also have the right to request the transfer of your personal information to another party, such as another dental practice. If you have concerns about the way we handle your personal information, you have the right to complain to the Information Commissioner’s Office (see below for contact details).

If you have a query or would like more information, please contact our receptionist on 0141 812 6969 or write to the Practice Owner (John Price) at the address above.

 

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Tel.: 0303 123 1113
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.Website: www.ico.gov.uk